Most recruiters have never worked a service in their life. We have.
On The Pass was built by people who've stood at the pass, run a floor and closed a kitchen at midnight — so we know the difference between a CV that reads well and someone who can actually do the job.
We connect carefully chosen hospitality professionals with the businesses where they'll genuinely thrive, not just the next name on a list.
What We Recruit
Four disciplines. No wall of job titles — just the roles that keep a business running properly.
Hiring in hospitality is hard to get right. We make it simple.
You already know what a bad hire costs — the retraining, the atmosphere on the floor, the cover shifts. We only put forward people we'd happily hire ourselves.
Why Businesses Work With Us
Recruiters who've stood where your candidates will stand.
We're not generalist recruiters who happen to cover hospitality. We've run passes, managed floors and opened venues — so a brief from you gets read by someone who actually understands it.
✓Every candidate is interviewed by someone with real kitchen or floor experience before you ever see a name.
✓We send a small, considered shortlist — never a bulk CV drop to fill a quota.
✓We understand your team, your service style and your standards before we start looking.
✓Confidential searches for senior and leadership roles, handled discreetly.
Every role below has been briefed to us properly by the business hiring for it. Filter by section, find one that fits, and send yourself to the pass.
Built From Hospitality
We've worked the jobs we recruit for.
On The Pass wasn't started by recruiters who picked hospitality as a sector. It was started by hospitality people who got tired of watching recruitment get it wrong.
Our Story
Built by people who've stood at the pass.
Between us, we've run kitchens, managed floors, opened venues and worked the kind of services where the pass never stops moving. We know what it takes to hold a section together on a Saturday night, and we know within minutes of talking to someone whether they can actually do that — or whether they just interview well.
That's the gap we built On The Pass to close. Most hospitality recruitment is run by people who've never worked a service — matching keywords on a CV to a job spec and hoping for the best. We do it differently: every candidate we put forward has been personally assessed by someone who understands exactly what the role demands, because they've done it themselves.
We're UK-based and work with independent restaurants, boutique hotels, groups and private hospitality businesses who care as much about who they hire as we do.
What We Believe
A short list of things we won't compromise on.
✓A CV is a starting point, never the decision.
✓Quality over volume — always.
✓Candidates are people, not inventory.
✓We only recommend someone we'd hire ourselves.
✓Understanding a business matters more than filling a vacancy fast.
✓Hospitality deserves recruiters who respect the trade.
These Candidate Terms of Service ("Terms") apply when you register with, submit your CV or personal information to, apply for a vacancy through, or otherwise use the recruitment services provided by On The Pass Recruitment ("On The Pass", "we", "us" or "our").
By registering with On The Pass or asking us to assist you in finding employment, you confirm that you have read and understood these Terms.
1. About On The Pass Recruitment
On The Pass Recruitment provides recruitment services to candidates and employers within the hospitality industry.
For permanent recruitment, we act as an employment agency, introducing candidates to prospective employers. Unless expressly stated otherwise, On The Pass Recruitment is not your employer and does not guarantee employment, interviews or offers of employment.
Our recruitment services are provided to candidates free of charge. We do not charge candidates a fee for finding or attempting to find employment.
2. Registering With Us
You may register with On The Pass Recruitment by:
submitting your CV through our website;
applying for a vacancy advertised by us;
contacting us directly;
submitting your details through one of our recruitment or advertising channels; or
otherwise asking us to assist you with your job search.
When registering, you agree to provide information that is accurate and, to the best of your knowledge, complete and not misleading.
You should inform us if any material information changes, including your contact details, employment status, availability, right to work, qualifications or the type of employment you are seeking.
3. Your CV and Information
Information supplied to us may include your:
name and contact details;
CV and employment history;
education and professional qualifications;
skills and experience;
current and expected salary;
location and preferred working area;
availability and notice period;
right-to-work information;
references and referee contact details; and
other information reasonably relevant to your job search or a particular vacancy.
We will process your personal information in accordance with our Privacy Notice and applicable UK data-protection legislation.
4. Job Opportunities
Registering with On The Pass Recruitment does not guarantee that we will be able to find employment for you.
We may contact you regarding vacancies that we reasonably believe could be relevant to your experience, preferences and circumstances.
You are under no obligation to apply for or accept any vacancy we discuss with you.
We may decide not to put you forward for a particular vacancy where, in our professional judgement, your experience, qualifications, availability, expectations or other relevant circumstances do not sufficiently match the employer's requirements.
5. Introducing You to Employers
Where appropriate, we may provide prospective employers with information relevant to assessing your suitability for a vacancy.
This may include your CV, professional experience, qualifications, availability, salary expectations and other information relevant to the recruitment process.
Where practicable, we will discuss a specific opportunity with you before formally presenting your identifiable CV or profile to an employer.
We will not knowingly submit your CV to an employer for an unrelated vacancy simply for marketing purposes.
You should tell us if you have already applied to, been introduced to or had discussions with a particular employer so that duplicate applications can be avoided.
6. Accuracy of Information
You confirm that information you provide to On The Pass Recruitment is, to the best of your knowledge, truthful and accurate.
You must not knowingly provide false or misleading information regarding matters including:
employment history;
job titles or responsibilities;
qualifications;
professional certifications;
references;
salary;
right to work;
reasons for leaving previous employment; or
any other information material to your suitability for a vacancy.
If we become aware that material information supplied by you may be false, misleading or significantly inaccurate, we may stop representing you and, where appropriate and lawful, inform an employer involved in an active recruitment process.
7. References
As part of our recruitment and screening process, On The Pass Recruitment may request professional references.
By providing referee details, you confirm that the information is accurate and that the individuals identified are appropriate professional referees.
We may contact referees to verify information including:
dates of employment;
position or job title;
responsibilities;
performance and professional conduct;
reason for leaving, where the referee is willing and permitted to provide this information; and
suitability for the type of position being considered.
We will normally tell you before contacting a current employer or another referee where doing so could affect your existing employment.
References may be shared with a prospective employer where appropriate and lawful as part of a recruitment process.
Providing referee details does not guarantee that a referee will provide a reference or that an employer will consider a reference satisfactory.
8. Identity, Qualifications and Right to Work
Depending on the vacancy, we may ask you to provide evidence of your:
identity;
right to work in the United Kingdom;
professional or educational qualifications;
licences or certifications;
training records; or
other credentials reasonably required for the position.
Where appropriate, we may take reasonable steps to verify these documents or the information they contain.
The ultimate responsibility for determining whether you satisfy an employer's employment, immigration, qualification or compliance requirements remains with the prospective employer.
9. Additional Checks
Certain positions may require additional pre-employment checks.
Where relevant and legally permitted, these may include checks relating to qualifications, professional registrations, employment history or other matters reasonably necessary for the position.
Any enhanced vetting, criminal-record checks or other sensitive checks will only be undertaken where appropriate and in accordance with applicable law.
We will explain relevant checks to you where required.
10. Interviews and Applications
If you agree to attend an interview, trial, assessment or other appointment arranged through On The Pass Recruitment, you agree to make reasonable efforts to attend at the agreed time.
If you are unable to attend, please tell us as soon as reasonably possible so that we can notify the employer.
You should also keep us informed of any offers, interviews or direct communications you receive from an employer following an introduction made by On The Pass Recruitment.
11. Employment Offers
Any employment offer is made by the prospective employer and not by On The Pass Recruitment.
Before accepting an offer, you are responsible for satisfying yourself as to the terms and conditions of employment, including:
salary;
working hours;
tronc, tips or service charge arrangements;
holiday entitlement;
benefits;
probation;
notice periods;
place of work;
accommodation, where applicable; and
any other contractual terms important to you.
We may assist with communication and negotiation between you and the employer, but the final employment contract is between you and the employer.
12. Vacancy Information
We take reasonable care when communicating information supplied to us by employers.
However, information regarding vacancies, salaries, benefits, working patterns, accommodation, business conditions or other employment terms may originate from third parties.
You should verify material employment terms directly with the employer before accepting an offer.
13. Candidate Conduct
We expect candidates registered with On The Pass Recruitment to communicate professionally and honestly with us and prospective employers.
We reserve the right to stop providing recruitment services to a candidate who:
knowingly provides false or misleading information;
behaves abusively, threateningly or unlawfully;
repeatedly fails to attend agreed interviews without reasonable notice;
attempts to misuse our services; or
engages in conduct that makes it unreasonable for us to continue representing them.
14. Confidentiality
During a recruitment process, you may receive confidential information relating to an employer, vacancy or business.
You agree not to misuse confidential information provided to you through On The Pass Recruitment.
Likewise, we will handle your information in accordance with our Privacy Notice and applicable data-protection requirements.
15. Data Protection
We collect and process personal information for recruitment purposes, including assessing suitability for vacancies, communicating with candidates, making appropriate introductions, administering recruitment processes and carrying out relevant verification activities.
Further information about:
what information we collect;
why we process it;
our lawful bases for processing;
who we share information with;
how long we retain information;
international transfers, where applicable;
your data-protection rights; and
how to contact us regarding your information
is contained in our Privacy Notice.
16. Staying in Our Candidate Network
Where appropriate, we may retain your candidate profile so that we can consider you for future opportunities.
You can contact us at any time if you no longer wish to be considered for opportunities or wish to exercise your applicable data-protection rights.
Removing yourself from active recruitment does not necessarily require us to delete every record immediately where we have a lawful reason or legal obligation to retain particular information.
Please see our Privacy Notice for further details.
17. No Guarantee of Employment
While we will make reasonable efforts to identify suitable opportunities, On The Pass Recruitment does not guarantee:
that vacancies will be available;
that you will receive an interview;
that an employer will make an offer;
any particular salary or employment package; or
the continuation or success of employment after placement.
Recruitment decisions are ultimately made by the employer.
18. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, On The Pass Recruitment is not responsible for losses arising solely from the acts, omissions, decisions or conduct of a prospective or actual employer, or from information supplied to us by third parties which we reasonably believed to be accurate.
Nothing in these Terms affects any statutory rights you may have.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.
The current version will be published on our website together with the date it was last updated.
20. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute relating to these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights you may have under applicable law.
21. Contact Us
If you have any questions about these Terms or our recruitment services, please contact:
